Buyer Protection
FanForged encourages all buyers to use secure payment methods that provide transaction protection.
Buyers may be protected when using payment providers such as:
- PayPal
- Credit cards with chargeback protection
- Secure third-party payment gateways that include buyer coverage
Protection coverage, dispute procedures, and eligibility are governed by the individual payment provider's terms and conditions.
Important Information
Note: FanForged itself does not directly process or guarantee refunds for transactions made through third-party payment providers.
Buyers should:
- Review the payment provider's protection policies before purchasing
- Keep copies of receipts, invoices, and tracking information
- Contact the seller first to attempt to resolve any issues
- Escalate disputes through the payment provider where applicable
Disputes and Claims
If you experience an issue with an order, including:
- Non-delivery
- Significantly different items
- Damaged items
- Suspected fraud
You should:
- Contact the seller directly
- Gather supporting evidence, including screenshots and photographs
- File a dispute with your payment provider if necessary
- Notify FanForged support via admin@fanforged.net
Limitation of Liability
FanForged acts as a marketplace platform connecting buyers and sellers. While we aim to maintain a safe marketplace environment, transaction protection is primarily governed by the payment method selected by the buyer.
Need help? Contact our support team or report an issue.
Does FanForged guarantee my purchase?
No. FanForged is a marketplace that connects buyers and sellers, and it does not directly process or guarantee refunds for transactions made through third-party payment providers. Your protection comes from the payment method you use, under that provider's own terms.
How do I pay so that I am covered?
Use a payment method that includes transaction protection — PayPal, a credit card with chargeback protection, or another secure gateway that offers buyer coverage. Review the provider's protection policy before you buy, because eligibility and dispute procedures are set by them, not by FanForged.
How long do I have to report a problem?
Contact the seller within 7 days of receiving the item. See the Returns Policy for the full conditions.
What kinds of problems are covered?
The Returns Policy treats an item as eligible when it arrived damaged, when the wrong item was sent, or when it differs significantly from its description. Custom-made, personalised and digital products, and items damaged through misuse, are not returnable.
What should I do if my order never arrives?
Contact the seller first. Gather supporting evidence such as screenshots, photographs, receipts and tracking information, file a dispute with your payment provider if the seller cannot resolve it, and notify FanForged support at admin@fanforged.net.
Who pays for return shipping?
It depends on the reason for the return and the individual seller's policy. The Shipping Guide covers delivery timeframes and who sets shipping rates.
How long does a refund take?
Refund processing times depend on the payment provider and may take several business days after the refund is approved.
What if the seller will not respond?
Escalate the dispute through your payment provider, and report the issue to FanForged so the account can be reviewed. The Help Centre covers the more common account and order questions.