Returns and Refunds
Return and refund eligibility may vary depending on the seller and the nature of the product purchased.
Eligible vs. Non-Returnable Items
Eligible Returns
- Item arrived damaged
- Incorrect item received
- Item significantly differs from the description
Non-Returnable Items
- Custom-made products
- Personalised items
- Digital products
- Items damaged through misuse
Return Timeframes
Buyers should contact the seller within 7 days of receiving the item if there is an issue.
Return Conditions
Returned items should:
- Be in original condition where possible
- Include original packaging
- Include proof of purchase
Refund Processing
Refund processing times depend on the payment provider and may take several business days after approval.
Return Shipping Costs
Responsibility for return shipping costs may depend on the reason for the return and the seller's policy.
Disputes
If a resolution cannot be reached with the seller, buyers may escalate the matter through their payment provider and notify FanForged support.
For assistance, contact admin@fanforged.net or visit our Contact Us page.